Customer Service

Shipping & Delivery

FREE UK DELIVERY! Everything is packed securely and posted in the UK totally free of charge. The free delivery service uses the Royal Mail second class service. This can be upgraded to express delivery for an additional £3.99.

For all other countries please contact us.

Privacy & Security
Any personal information that you provide to modelcarmart.com is stored and controlled by modelcarmart.com and will not be made available to anyone other than the administrator and controller of modelcarmart.com.

The information collected by the Model Car Mart website is generally used to communicate with you and improve our services where possible, and specifically, to process payments or enable third parties to carry out technical or commercial supporting functions such. These functions may be carried out by us or appointed third parties such as paypal who are bound by Data Protection covenants and must process the personal information in accordance with this Privacy Policy.

In addition to personal data such as name, e-mail address, delivery address, billing address, credit or debit card number and expiry date, we also analyse data about participants in order to provide a safe shopping environment for all users.

Returns & Replacements
In the unlikely event that an item is significantly different to the description it may be eligible for a replacement or refund. In such circumstances and a replacement item is available it will be offered.
Ordering & Payment
You can order on line using standard checkout procedure or in person.

Payment can be made by Cheque, Paypal or cash on collection.

General Contact Information
e-mail: contactus@modelcarmart.com